14-day Exchange Policy
Satisfaction Guaranteed Exchange Policy
Finding the perfect ring size can be challenging, but we're here to help. At Kings and Gods, we offer a 14-day exchange policy to ensure your complete satisfaction.
Standard Size Exchange
If you ordered a standard US size ring and it doesn't fit correctly, we provide a hassle-free exchange process. You can exchange it for the correct size within 14 days of receiving your order.
- The ring must be in its original condition, unworn, and with all packaging and tags intact.
Custom Sizes
Please note that this exchange policy does not apply to rings with specific requested sizes outside the standard US size range. Custom rings are considered personalized items and are non-exchangeable.
- Custom sizes fall outside the scope of this policy.
Pre-Purchase Guidance
To ensure a perfect fit, we encourage you to review the sizing information provided and consult our Ring Size Guide before placing your order. If you have any questions or need assistance in determining your ring size, our knowledgeable team is always ready to help.
Initiating an Exchange
If you need to initiate a size exchange for a standard US size ring, please contact our customer support within 14 days of receiving your order. We'll guide you through the process to ensure you receive the correct size for maximum enjoyment of your new ring.
- This policy only applies to standard US sizes.
Terms and Conditions
- This exchange policy is subject to our standard terms and conditions.
- Any shipping costs associated with the exchange may be the responsibility of the customer.
Our Commitment to Customer Satisfaction
Our ultimate goal is for you to love your ring. We're dedicated to providing exceptional customer service and ensuring you have a delightful experience with us.